Return/Exchange Request Form - COLANAT

Return/Exchange Request

Please fill out the following information to submit your return or exchange request. We will contact you within 1-2 business days after receiving your request.

Request Type

Please select request type *

Return & RefundExchange

Order Information

Order Number *

Customer Information

Full Name *

Email Address *

Phone Number *

Original Product Information

Product Name *

Product SKU/Model

Quantity *

Reason for Request

Reason *

Detailed Description *

Product Condition

Is the product in its original packaging? *

Yes, packaging intactNo, packaging opened

Has the product been used? *

UnusedUsed

Attachments

Upload Product PhotosIf there are quality issues or damage, please upload clear photos (multiple photos supported)

Return Address

Return Shipping Address *

I have read and agree to the Return & Exchange Policy *

Return & Exchange Policy Highlights

📅 Time Requirement

Items must be requested for return/exchange within 30 days of receipt

📦 Product Condition

Items must be in original packaging and unused condition (except for quality issues)

🚫 Non-Returnable Items

Custom-made items and clearance sale items are not eligible for return/exchange

🚚 Shipping Costs

We cover shipping for quality issues; customer covers shipping for other reasons

For detailed policy, please view Complete Return & Exchange Policy